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Policies

Returns

We want you to be happy with your purchase. If you are not, you may return it for a replacement, store credit or refund by following the procedure outlined below.

NOTE: Returned merchandise must be in saleable condition in the manufacturer's original packaging. No refund, exchange, or store credit will be granted on any item that has been installed, modified, shows signs of wear, or that is not in saleable condition in its original packaging.

Return Policy

Hardware

Hardware, such as a scanners, printers, and accessories, can be returned within 30 days of your receiving the item(s) for an exchange, store credit, or a refund minus a 25% restocking fee. After the 30-day period, hardware may be returned for repair only.

Software

Software can be returned within 30 days of your receiving the item(s) for an exchange, store credit, or a refund minus a 25% restocking fee. Software is non-returnable once the package has been opened.

Parts

All parts and are tested to ensure that they are working properly before being shipped, and are guaranteed for a period of 30 days of your receiving the item(s). Parts are non-refundable. Within the 30 days of your receiving the item(s), they may be returned to us for repair, exchange, or a store credit. If we determine that the part was damaged due to improper installation, customer neglect, or malfunctioning equipment, an additional charge may be applied. Electrical parts and wearable items, such as glass, rollers, lamps, belts, and background plates are not returnable.

Media and Supplies

Media and supplies such as paper, ribbon, toner, developer, optical disks, print cartridges, etc. can be returned within 30 days of your receiving the item(s) for an exchange, store credit, or a refund minus a 25% restocking fee. These items are non-returnable once the package has been opened.

Special Orders

Special orders must be prepaid and are non-returnable.

Return procedure

Call or e-mail Customer Service (1-480-502-2285, support@docmanage.com) to obtain instructions and a RETURN AUTHORIZATION NUMBER. Write the "Return Authorization Number" on a copy of your invoice/packing slip and enclose it with the returned item. Wrap securely and remember to print your "Return Authorization Number" and return address clearly on the outside of your package for identification purposes. Insure and ship the package prepaid. Returns sent COD or freight collect will not be accepted. Upon receipt of your return, we will promptly exchange the item, give you a store credit or issue you a refund. We accept returns within 30 days of your receiving them. Exceptions are damaged and/or defective items, which have their own return policy. We reserve the right to charge a handling and restocking fee.

Core Charges

Certain items, such as circuit boards or power supplies, may be subject to a core charge, refundable upon receipt of the old part.


Shipping

Federal Express 3-day Express Saver insured is our standard shipping service to the 48 contiguous states, unless otherwise requested. Items heavier than 150 pounds may require ground or freight services. FedEx does not count Saturdays, Sundays or holidays as shipping days. For example, a FedEx 3-day order shipped on a Monday would be delivered on Thursday. A FedEx 3-day order shipped on a Thursday would be delivered the following Tuesday.

Handling/Packing Charges

We want to make sure that your equipment arrives at your door in one piece and undamaged. We go to great care to ensure that everything is safely packed. Equipment that did not arrive at our facilities in the original factory package may be subject to a packing and handling fee.

Repairs

There is a minimum repair charge of $100 for small items and $500 for large items such as scanners or printers. Items sent to us for repair are tested to ensure that they are working properly before being returned, and the performed repair is guaranteed for a period of 30 days of your receiving the item(s). If, during the 30 days the performed repair becomes defective, the item may be returned to us for a "re-do". If we determine that the problem is due to defective parts that we did not replace during the original repair, additional charges may apply. If we determine that the item is not defective, or that the defect was due to improper installation, customer neglect, or malfunctioning equipment, an additional charge will be applied. In these cases, the minimum charge is $100 for small items, $500 for large items such as scanners or printers. Defective wearable items, such as glass, rollers, lamps, and background plates are not covered under warranty and may incur an additional charge for replacement. Items left unclaimed for more than 30 days become the property of Document Management.

Warranty Repairs

Items sent to us for warranty repair are tested to ensure that they are working properly before being returned, and the performed repair is guaranteed for the remainder of the warranty period. If we determine that the item is not defective, or that the defect was due to improper installation, customer neglect, or malfunctioning equipment, an additional charge will be applied. In these cases, the minimum charge is $100 for small items, $500 for large items such as scanners or printers. Defective wearable items, such as glass, rollers, lamps, and background plates are not covered under warranty and may incur an additional charge for replacement. Items left unclaimed for more than 30 days become the property of Document Management.

Payment

We accept Mastercard, Visa, American Express, PayPal, certified checks or money orders. Company checks are also accepted, but may be subject to a bank verification wait of up to 14 days.

Rentals and Leasing

As a general policy, we do not rent out equipment. However, some products may be available for rental from the manufacturer's master distributor. Leasing options are available on most new equipment. Contact us for current options and availability.

Product Evaluations/Reviews/Beta Testing

Product evaluations, product reviews, and product beta testing are accepted on a case-per-case basis, subject to time and resources available. Submission of product(s) does not guarantee that we will publish information on it. We reserve the right to withhold the publication of information if we feel that upon evaluation, the product(s) submitted are not applicable or appropriate for our readership. All products submitted become the property of Document Management and Pinnacle Peak Publishing, unless special arrangements have been made with us prior to submission.

Warranties and Disclaimers

Every new product we sell is fully backed by a manufacturer's warranty. Any warranty provided with used and/or refurbished equipment will depend upon the ability to obtain parts. If parts are not available, Document Management will offer a limited trade-in value toward the purchase of new or used equipment from Document Management. Wearable items such as glass, rollers and lamps are excluded from warranty. Everything that we sell is backed by our 100% satisfaction guarantee. If you are unhappy with a product's quality or performance, simply let us know. We'll make it right. Call 1-480-502-2285 or e-mail support@docmanage.com.

Document Management attempts to sell only well designed, quality merchandise that we hope will give you years of satisfaction. We are confident our products will endure the test of time in both construction and performance.

Availability Disclaimer

Some items may not always be available or are offered on a limited basis.

Legal Restrictions

Any equipment sold herein upon which there is a legal limitation as to its use, is sold only with the intent that the purchaser shall use it in accordance with federal laws and those of the state or province where such use will take place.

Warranty

Designs, materials and specifications are subject to change without notice. Products that carry the manufacturer's warranty are sold with that warranty by the manufacturer extended to the purchaser. WITH THE EXCEPTION OF APPLICABLE MANUFACTURERS' WARRANTIES AS DESCRIBED ABOVE, THERE ARE NO WARRANTIES, EXPRESS OR IMPLIED, OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. NOR ARE THERE ANY WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION OF THE FACE HEREOF. ALL GOODS ARE SOLD AND DELIVERED AS IS, AND WITH ALL FAULTS. Document Management makes no representation or promise with respect to the quality or anticipated performance of this equipment.

Exclusion of Consequential Damages

Document Management shall not be responsible for any consequential, incidental or contingent damages, or costs incurred of any kind whatsoever, including, but not limited to, the costs incurred directly or indirectly in relation to goods sold by Document Management.

Not responsible for typographical errors. Prices subject to change without notice.

Pinnacle Peak Publishing Privacy Policy and Disclaimers

The following statements and disclaimers apply to all web sites managed by Pinnacle Peak Publishing and its affiliates unless otherwise noted.

How we handle the information we gather when you visit our web site:

Web server activity logs

Like most web servers on the Internet, our servers collect and store all of the information that your web browser sends when it requests a web page, including:
the name, domain, and numerical internet address of the "host" computer (typically a computer belonging to your Internet Service Provider and not your personal computer) from which you access the Internet; the date and time you accessed our site; the Internet address of the web page that you came from; the page you requested from our site and the number of characters sent to your computer; and the information your web browser software sends as its so-called "User Agent," which typically identifies the browser software and may also indicate the operating system and type of CPU used in your personal computer. It is impossible to determine the actual identity of an individual user from this information.

The logs are periodically summarized and analyzed in order to study site usage over time and to perform other studies to help us improve the site's organization, performance, and usefulness.

Electronic mail

When you send us personal identifying information via e-mail (that is, in a message containing a question or comment, or by filling out a form that e-mails us this information), we use it to respond to your requests. We may forward your e-mail to other employees or contract personnel who are better able to answer your questions. In some instances, we may forward your e-mail to an outside party as necessary to conduct business.

File transfer protocol (FTP)

Some sites using the file transfer protocol may also store your e-mail address if your web browser is configured to provide it. By default most web browser software does not send your e-mail address; this option is configured through your browser preferences. In Netscape Navigator, for example, this option must be set by you through the Advanced preferences category by the item labeled, "Send email address as anonymous FTP password."

Online surveys

When you voluntarily provide us with personal information as part of an online survey, we use it to perform various quantitative and qualitative analyses to improve customer service and satisfaction. We may forward the information collected to other employees or contract personnel to perform the actual analysis. You are under no obligation to participate in such surveys. Non-participation will not inhibit your use of our web site in any way. If you provided the information to us in error, you may request its removal at any time.

Ordering products

When you voluntarily provide us with personal information such as name, shipping and billing address, and credit card number when ordering products, we use the information to fulfill your order. We may forward the information collected to other employees or contract personnel or to other computer systems (such as secure electronic commerce servers) to complete the requested transaction.

Marketing information

We may collect information from you, with your permission, that will allow us to provide various customer services, such as promotional materials and product availability notices. We may forward the information collected to other employees, contract personnel, or outside parties to provide specific marketing services. We will remove such information at your request.

Collection and release of gathered information

We will not obtain personal identifying information about you when you visit our web sites, unless you choose to provide such information to us. Except in the course of officially authorized law enforcement investigations, or in the event of a suspected attempt to deliberately circumvent our system's security with the intent to gain unauthorized access or to do physical damage (for example, an attack by hackers), we do not attempt to identify individual users or share any information we receive with any parties outside of the company.

Retention of collected information

Cookies - Pinnacle Peak Publishing's normal web content does not place "cookies" on your computer. Some applications, such as an advertising banner for an outside party, may save a "cookie" on your computer's hard disk when clicked upon. This is at their discretion, and is not within our control.

Web server activity logs - Monthly extracts of the log files are archived and stored off-line at our discretion for an indefinite period of time. Some statistical summaries derived from these data may be retained online or off-line at our discretion for an indefinite period of time.

E-mail - Information collected via e-mail will be retained at our discretion in a directly readable form for as long as necessary to complete our response. The e-mail itself may be retained in an archival form for an indefinite period of time.

Online surveys - Information collected via online surveys may be maintained at our discretion for an indefinite period of time.

Marketing information - Such information may be maintained at our discretion for an indefinite period of time.

Links to Non-Affiliated Sites

Links and pointers to non-affiliated sites are provided for information only and do not constitute endorsement, express or implied, by us.

Content Accuracy, Completeness, and Usability of Information

We make every effort to provide and maintain accurate, complete, usable, and timely information on our web sites. However, some data and information accessed through these pages may, of necessity, be preliminary in nature and presented prior to final review and verification. These data and information are provided with the understanding that they are not guaranteed to be correct or complete. Users are cautioned to consider carefully the provisional nature of these data and information before using them for decisions that concern personal or public safety or the conduct of business that involves substantial monetary or operational consequences. Conclusions drawn from, or actions undertaken on the basis of, such data and information are the sole responsibility of the user.

Copyrights and Trademarks

Pinnacle Peak Publishing authored or produced data, information and graphics is copyrighted. Some third party graphics and text information is used by Pinnacle Peak Publishing with permission by their respective owners. For other uses, you must obtain permission from the copyright holder under the copyright law.

You are welcome to make a link to the main page Pinnacle Peak Publishing has published on the Internet. There is no need to request permission.

Liability

Neither Pinnacle Peak Publishing nor any agency thereof, nor any of their employees, contractors, or subcontractors, make any warranty, express or implied, nor assume any legal liability or responsibility for the accuracy, completeness, or usefulness of any information, apparatus, product, or process disclosed, nor represent that its use would not infringe on privately owned rights.

To Contact Us

If you have any questions about this "Pinnacle Peak Publishing Privacy Policy and Disclaimers," please contact us:

Pinnacle Peak Publishing, Ltd.
8711 East Pinnacle Peak Road #249
Scottsdale, AZ 85255
480-585-5580
info@docmanage.com

 

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